Particular conditions

  • The masts that you see for sale on the website, some will be in stock, in which case the delivery time will be 1-2 days depending on the transport company. Those that are not in stock can still be purchased and ordered from the distributor, in this case we should count on a period of 1 week as the average waiting time.
  • Custom orders will not be returned unless the product is defective or malfunctions.
  • Delivery times may be extended depending on the origin of the parts.
  • Delivery times may be extended at any time due to parts supply, force majeure or project needs; in any case, the client will be informed of this.
  • Payment for custom order body products or custom work and custom order neck is 50% at the start of the project and the remaining 50% prior to shipping the merchandise.
  • Customers will be able to contribute the pieces they consider for their project and not order them all from Bad Dog Relic Guitars.
  • Professional assembly and a high final quality level are only guaranteed when the parts meet the minimum quality parameters in terms of measurements. In other words, parts that do not meet the manufacturer's standard measurements do not guarantee optimal, quality assembly.
  • All prices include 21% VAT.

> Cancellation policy: For custom orders, in case of cancellation after payment, a cancellation fee of 20% of the amount paid will be applied, due to associated costs.

Return and Withdrawal Policy

#### 1. Right of Withdrawal

Customers have the right to withdraw from the purchase contract without giving any reason within a period of 14 calendar days from receipt of the product.

#### 2. Procedure for Exercising the Right of Withdrawal

In order to exercise the right of withdrawal, the customer must notify his decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email). It is recommended that the customer use the standard withdrawal form, although its use is not mandatory.

#### 3. Consequences of Withdrawal

In the event of withdrawal by the customer, all payments received will be refunded, including delivery costs (with the exception of additional costs resulting from the customer's choice of a delivery method other than the least expensive ordinary delivery method offered) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from the contract.

#### 4. Return Procedure

- **Return Period**: The customer must return or deliver the goods directly without any undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision to withdraw from the contract.

- **Product Condition**: Products must be returned in their original, unused condition with all original tags and packaging. Products that do not meet these conditions may not be eligible for a full refund.

- **Documentation**: It is important to include a copy of the invoice or proof of purchase with the return.

#### 5. Return costs

- **Responsibility for Costs**: Unless otherwise stated in the offer, the customer will assume the direct cost of returning the goods.

- **Exceptions**: In case of defective or incorrect products, the store will assume the return costs.

#### 6. Refund

- **Refund Process**: The refund will be made using the same payment method used by the customer for the initial transaction, unless the customer has expressly provided otherwise; in any case, no expenses will be incurred as a result of the refund.

- **Refund Period**: The store will make the refund without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from the contract. However, we may withhold the refund until we have received the goods, or until the customer has provided proof of the return of the goods, depending on which condition is met first.

#### 7. Exclusions from the Right of Withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods made according to the consumer and user's specifications or clearly personalized.

- The supply of goods that may deteriorate or expire quickly.

- The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

- The supply of sealed audio or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

Contact

For any questions or queries related to the return and withdrawal policy, customers can contact us by email.

- **Email**: cabasguitars@gmail.com


### 30 Day Return Policy

#### 1. Return Period
Customers have the right to return products within 30 calendar days from the date of receipt of the product. This period includes the 14 days of the right of withdrawal and is extended by an additional 16 days.

#### 2. Return Conditions
For a return to be accepted, the following conditions must be met:
- **Product Condition**: Products must be in their original condition, unused, unwashed and with all original labels and packaging intact.
- **Documentation**: It is necessary to include the invoice or proof of purchase along with the return.
- **Product Integrity**: Returns will not be accepted for products that are damaged, altered, or show obvious signs of use beyond mere inspection of the product.

#### 3. Return Procedure
- **Return Request**: The customer must contact customer service to inform of their intention to return the product. This can be done by email, phone or through the contact form available on the website.
- **Return Instructions**: Upon request, detailed instructions for returning the product will be provided, including the return shipping address.

#### 4. Return costs
- **Responsibility for Costs**: Unless otherwise stated in the offer, the customer will be responsible for the shipping costs associated with the return of the product.
- **Exceptions**: In the case of defective, damaged or incorrect products, the store will assume the return costs.

#### 5. Refund
- **Refund Process**: Once the returned product has been received and verified, the amount paid by the customer will be refunded. The refund will be made using the same payment method used by the customer for the initial transaction, unless the customer has expressly provided otherwise.
- **Refund Period**: The store will process the refund without undue delay, and in any case, within 14 days of receiving the returned product.

#### 6. Products Not Eligible for Return
The right of return will not be applicable to products that are in the following categories:
- Products made to consumer specifications or clearly personalized.
- Products that may deteriorate or expire quickly.
- Products that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
- Sound recordings, videos and software that have been unsealed after delivery.
- Gift products, gift cards and discount vouchers.