Particular conditions

  • The masts that you see for sale on the website, some will be in stock in which case the delivery time will be 1-2 days depending on the transport company. Those that are not in stock can still be purchased and will be ordered from the distributor. In this case, we must allow a period of 1 week as an average waiting time.
  • Custom orders will not be returned unless the product is defective or malfunctioning.
  • Deadlines may be extended depending on the origin of the pieces.
  • Deadlines may be extended at any time due to supply of parts, force majeure or project needs; Whatever the case, the client will be informed of this.
  • Payment for custom order body products or custom work and custom order neck is 50% at the beginning of the project and the remaining 50% prior to shipping the merchandise.
  • Customers may contribute the pieces they consider for their project and not order them all from Bad Dog Relic Guitars.
  • A professional assembly and a high final quality level are only guaranteed when the pieces meet the minimum quality parameters in terms of measurements, that is, pieces that do not comply with the manufacturer's standard measurements do not guarantee an optimal and quality assembly. .
  • All prices include VAT of 21%.

Return and Withdrawal Policy

#### 1. Right of Withdrawal

Customers have the right to withdraw from the purchase contract without the need for justification within a period of 14 calendar days from receipt of the product.

#### 2. Procedure to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the customer must notify his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email). It is recommended that the client use the standard withdrawal form, although its use is not mandatory.

#### 3. Consequences of Withdrawal

In case of withdrawal by the customer, all payments received will be refunded, including delivery costs (with the exception of additional costs resulting from the customer's choice of a delivery method other than the least expensive delivery method. ordinary offered) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from the contract.

#### 4. Return Procedure

- **Return Period**: The customer must return or deliver the goods directly without any undue delay and, in any case, no later than 14 calendar days from the date on which they communicate their decision to withdraw. of the contract.

- **Product Conditions**: Products must be returned in their original, unused condition, with all original labels and packaging. Products that do not meet these conditions may not be eligible for a full refund.

- **Documentation**: It is important to include a copy of the invoice or proof of purchase with the return.

#### 5. Return Costs

- **Responsibility for Costs**: Unless otherwise indicated in the offer, the customer will assume the direct cost of returning the goods.

- **Exceptions**: In case of defective or incorrect products, the store will assume the return costs.

#### 6. Refund

- **Refund Process**: The refund will be made using the same payment method used by the client for the initial transaction, unless the client has expressly provided otherwise; In any case, you will not incur any costs as a result of the refund.

- **Refund Period**: The store will make the refund without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from the contract. However, we may withhold the refund until we have received the goods, or until the customer has provided proof of the return of the goods, whichever condition comes first.

#### 7. Exclusions from the Right of Withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

- The supply of goods that may deteriorate or expire quickly.

- The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

- The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

Contact

For any questions or queries related to the return and withdrawal policy, customers can contact us via email.

- **Email**: cabasguitars@gmail.com


### 30 Day Return Policy

#### 1. Return Period
Customers have the right to return products within a period of 30 calendar days from the date of receipt of the product. This period includes the 14 days of the right of withdrawal and is extended by an additional 16 days.

#### 2. Conditions for Return
For a return to be accepted, the following conditions must be met:
- **Product Condition**: Products must be in their original condition, unused, unwashed and with all original labels and packaging intact.
- **Documentation**: It is necessary to include the invoice or proof of purchase along with the return.
- **Product Integrity**: Returns will not be accepted for products that are damaged, altered, or that show obvious signs of use beyond mere inspection of the product.

#### 3. Return Procedure
- **Return Request**: The customer must contact customer service to inform about their intention to return the product. This can be done by email, telephone or through the contact form available on the website.
- **Return Instructions**: Upon request, detailed instructions for returning the product will be provided, including the returns shipping address.

#### 4. Return Costs
- **Responsibility for Costs**: Unless otherwise indicated in the offer, the customer will be responsible for the shipping costs associated with the return of the product.
- **Exceptions**: In case of defective, damaged or incorrect products, the store will assume the return costs.

#### 5. Refund
- **Refund Process**: Once the returned product is received and verified, the amount paid by the customer will be refunded. The refund will be made using the same payment method used by the client for the initial transaction, unless the client has expressly provided otherwise.
- **Refund Deadline**: The store will process the refund without any undue delay, and in any case, within 14 days of receipt of the returned product.

#### 6. Products Not Eligible for Return
The right of return will not be applicable to products that are in the following categories:
- Products made according to consumer specifications or clearly personalized.
- Products that may deteriorate or expire quickly.
- Products that are not suitable to be returned for health protection or hygiene reasons and that have been unsealed after delivery.
- Sound recordings, videos and software that have been unsealed after delivery.
- Gift products, gift cards and discount vouchers.